Last Updated 31 March
We will update this page as the situation evolves - please check back here for new information.
Changes to eBay customer support
Recent developments with the COVID-19 pandemic mean we are making some small changes to how we provide customer support to you.
Under new guidance from health authorities, we won’t be able to offer customer support over the phone until further notice. However our support team will be available as usual through our customer service online chat function.
If you have any questions or issues you can visit our help pages, which contain information and answers to frequently asked questions. We appreciate your patience for any customer service delays that may occur during this time.
Items that attempt to capitalise on the COVID-19 pandemic
Changes to how you’ll receive eBay orders
There have also been some changes about how you’ll receive your eBay orders, with carriers changing the way they deliver to minimise the risk of catching and spreading COVID-19. This includes no longer requiring a Signature on Delivery:
- Australia Post no longer requires a Signature on Delivery for a parcel delivery or collection. Whether at a Post Office or residence, an Australia Post staff member will ask for and record the customer’s name and sign on their behalf
- Other Postage Carriers (i.e. Sendle, Fastway and Couriers Please) are temporarily moving away from a written Signature on Delivery and automatically granting Authority to Leave
Click & Collect Orders
Click & Collect remains an option for you where available. As some stores are closing due to government restrictions, we are constantly updating the list of stores that remain open, so you will only be shown Click & Collect locations that are still available. Please be aware that some stores may have adjusted their opening hours.
Please also be aware of the social distancing guidelines introduced by the government, and only choose Click & Collect if you're in good health or opt for home delivery instead.
How we’re supporting our business seller community
We understand this is a challenging time for businesses, that’s why we’ve put seller protections and guidance in place to ensure eBay sellers are supported. This includes seller protections for delivery/stock issues, seller standard protections and fee support.
How we're supporting private sellers
Discover how eBay can support you to make money safely from home with contact free selling.