Last Updated 5 August
Stay safe while shopping on eBay
If you’re an eBay customer, you’re in the right place. Continue reading to see the health and safety measures we’re implementing. We’ll update this page with any changes that may affect how you shop on eBay.
How we’re supporting our business sellers
If you’re a business or Store seller on eBay, visit our Seller Update page for COVID-19 for the latest seller protections and guidelines.
Safe selling and postage from home
See our latest tips for contact free selling and postage from home for individual sellers. We’ll also update this page with our latest private selling offers and eBay updates that matter to you.
Recent developments in Victoria: What you need to know
New restrictions have been put in place in Victoria to protect the health and safety of the community. You can still safely shop on eBay and have items delivered to your door.
If you are a buyer based in Victoria, or have purchased an item from a seller based in Victoria, please allow for possible delivery delays. We are working with carriers to ensure you receive your eBay parcels safely.
Click & Collect Orders
Click & Collect remains an option (where available). As some stores are closing due to government restrictions, we are constantly updating the stores that remain open, so you will only be shown Click & Collect locations that are still offering this service. However stores may have adjusted their opening hours.
Please be aware of the social distancing rules introduced by the government. Only choose Click & Collect if you're in good health and are able to collect your items without breaching restrictions. If you can’t make it to a location, opt for delivery instead.
Managing returns safely
If you’re managing your returns through eBay, keep in mind some return drop-off locations may no longer be available due to government restrictions. We are constantly updating the stores that remain open onsite, so you will only be shown locations in your areas that are still available.
Changes to eBay customer support
Recent developments with COVID-19 mean we are making some small changes to how we provide customer support to you.
Under current guidance from health authorities, we won’t be able to offer customer support over the phone until further notice. However, our support team will be available as usual through our customer service online chat function.
If you have any questions or issues you can visit our help pages which contain information and answers to frequently asked questions. We appreciate your patience should any customer service delays occur.
Items that attempt to capitalise on COVID-19
We love that you can buy anything on eBay during times of need. Maintaining a safe and fair marketplace for our buyers and sellers during this time is our number one priority.
We won't tolerate sellers who may be listing items that attempt to capitalise on COVID-19 - especially toilet paper, face masks and hand sanitiser. Our local and international teams are working around the clock and taking every step to crack down on listings that break our rules.
However, as eBay is Australia's largest online marketplace - with 1.4-billion global listings to keep on top of - it can be challenging to control. If something doesn't look right, we ask you to report it, so that we can continue to make eBay a safe and fair marketplace.
For more information, read our price gouging policy.
Changes to how you’ll receive eBay orders
There have also been some changes about how you’ll receive your eBay orders, with carriers changing the way they deliver. This includes no longer requiring a Signature on Delivery:
- Australia Post no longer requires a Signature on Delivery for a parcel delivery or collection. Whether at a Post Office or residence, an Australia Post staff member will ask for and record the customer’s name and sign on their behalf
- Other Postage Carriers (i.e. Sendle, Fastway and Couriers Please) are temporarily moving away from a written Signature on Delivery and automatically granting Authority to Leave
We’re Temporarily Disabling eBay Guaranteed Delivery
Sellers and carriers may be facing new challenges in fulfilling eBay orders and, so we want to give them time to do this safely and securely to ensure you can still shop on eBay with confidence. With this in mind we are temporarily disabling eBay Guaranteed Delivery.
This means you will no longer see eBay Guaranteed Delivery dates on site. Instead you'll see an estimated delivery date which is calculated based how long a seller takes to handle an order and their chosen carrier. You'll still receive all your items safely and securely - they just might take a little longer to arrive.
The Guaranteed delivery filters (e.g. for 3-day delivery) will still be visible onsite, however these won't return any search results while the program is disabled. If you have any eGD items which were ordered previously, you will still be able to claim a postage cost refund, $10 coupon or return if that item is delivered late.