Last Updated 21 December 2020

Stay safe while shopping on eBay

If you’re an eBay customer, you’re in the right place. Continue reading to see the health and safety measures we’re implementing. We’ll update this page with any changes that may affect how you shop on eBay. 

How we’re supporting our business sellers  

If you’re a business or Store seller on eBay, visit our seller update page for the latest seller protections and guidelines. 

See Latest Updates for Business Sellers 

 

Safe selling and postage from home  

See our latest tips for contact-free selling and postage from home for individual sellers. We’ll also update this page with our latest private selling offers and eBay updates that matter to you.

Learn More About Contact-Free Selling 

 

Recent developments across NSW: What you need to know

New restrictions have been put in place in certain areas of NSW to protect the health and safety of the community. You can still safely shop on eBay and have items delivered to your door. 

If you are a buyer based in one of the affected areas, or have purchased an item from a seller based in those areas, please allow for possible delivery delays. We are working with carriers to ensure you receive your eBay parcels safely.

Click & Collect Orders

Click & Collect remains an option (where available). As some stores are closing due to government restrictions, we will only be showing Click & Collect locations that are still offering this service. However stores may have adjusted their opening hours. Please be aware of the social distancing rules introduced by the government. Only choose Click & Collect if you're in good health and are able to collect your items without breaching restrictions. If you can’t make it to a location, opt for delivery instead.

Managing returns safely

If you’re managing your returns through eBay, keep in mind some return drop-off locations may no longer be available due to government restrictions. We are constantly updating the stores that remain open onsite, so you will only be shown locations in your area that are still available. 

Changes to eBay customer support

 

Recent developments with COVID-19 mean we are making some small changes to how we provide customer support to you. We now offer customer support through our customer service online chat function.  

If you have any questions or issues you can visit our help pages which contain information and answers to frequently asked questions. We appreciate your patience should any customer service delays occur.

Items that attempt to capitalise on COVID-19

We love that you can buy anything on eBay during times of need. Maintaining a safe and fair marketplace for our buyers and sellers during this time is our number one priority.  

We won't tolerate sellers who may be listing items that attempt to capitalise on COVID-19 - especially toilet paper, face masks and hand sanitiser. We continue to restrict the sale of certain items including toilet paper, face masks and hand sanitiser to trusted business sellers. Our local and international teams are also working around the clock to crack down on listings that break our rules. 

However, as eBay is Australia's largest online marketplace - with 1.6-billion global listings to keep on top of - it can be challenging to control. If something doesn't look right, we ask you to report it, so that we can continue to make eBay a safe and fair marketplace.  

For more information, read our price gouging policy.

Changes to how you’ll receive eBay orders

There have also been some changes about how you’ll receive your eBay orders, with carriers changing the way they deliver. This includes no longer requiring a Signature on Delivery:

  • Australia Post no longer requires a Signature on Delivery for a parcel delivery or collection. Whether at a Post Office or residence, an Australia Post staff member will ask for and record the customer’s name and sign on their behalf
  • Other Postage Carriers (i.e. Sendle, Fastway and Couriers Please) are temporarily moving away from a written Signature on Delivery and automatically granting Authority to Leave

See the latest updates from postage carriers: 

Australia Post   Sendle   CouriersPlease  Aramex

We’re temporarily disabling eBay Guaranteed Delivery

are temporarily disabling eBay Guaranteed Delivery.

This means you will no longer see eBay Guaranteed Delivery dates on site. Instead you'll see an estimated delivery date which is calculated based on how long a seller takes to handle an order and their chosen carrier. You'll still receive all your items safely and securely - they just might take a little longer to arrive.

Guaranteed Delivery filters (e.g. for 3-day delivery) will still be visible onsite, however these won't return any search results while the program is disabled. If you have any eBay Guaranteed Delivery items which were ordered previously, you will still be able to claim a postage cost refund, $10 coupon or return if that item is delivered late.

Want More Information?

Search our Online Help Portal